Christina Garnett

Christina Garnett is a Fractional Chief Customer Officer at neuemotion and the founder of Pocket CCO, a CX consultancy for agencies and SaaS companies. She created the Customer Trust Equation and founded Customer Trust Infrastructure, a discipline that treats customer trust as a system companies build on purpose instead of a lucky outcome.

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Christina previously served as Principal Marketing Manager at HubSpot, where she built and scaled the HubFans customer advocacy program. She is the author of Transforming Customer-Brand Relationships (Kogan Page, 2025), winner of the 2026 Independent Press Award for Marketing and PR, and writes regularly for Campaign US. She helps teams turn customer relationships into loyalty and advocacy that last.